Here to help!

Our reformers aren't the only thing that offers support. You have questions, we have answers.

General Questions

How long will it take to receive my Reformer?

We expect to ship your Reformer in the Summer of 2021.  We're finalizing plans with our manufacturing partners and will keep you updated on the status of your shipment via email.

Is a membership to the online studio required to use the Reformer?

You are not required to maintain a membership to the Flexia Online Studio, however, we strongly recommend it as not only do we give tips on adjusting your Reformer for your body so you get the most out of your workout, but we have fun!  Our Online Studio is designed to keep you motivated while offering classes of varied levels and lengths so you can fit in a workout on your schedule.

I don't own a Flexia Reformer. Can I still join the online studio?

Sure!  We'd love to see you over at the Flexia Online Studio for mat and Reformer classes.  Our Reformer classes are designed for use with the Flexia Reformer only, though you will have access to them for informational purposes.

I practice Classical Pilates. Is this Reformer for me?

The Flexia Reformer was designed to deliver the most comfortable and effective at-home Pilates experience for users of all levels and abilities.  To do that, we opted not to utilize leather straps, casters, or same-resistance springs that are often associated with Classical Pilates.  Instead, we offer versatile ropes and pulleys, padded straps, multiple-resistance springs, and smooth-riding wheels.

About Flexia

How much space do I need around my Reformer?

Your Reformer will take up 30" x 90" of floor space.  Flexia recommends having at least a foot (12") of space on the head and foot ends, and two feet (24") of free space on either side of the Reformer during a workout.  This equals a floor space of 114" x 78" (9ft 6in by 6ft 6in).

Because the Reformer has wheels, you can move it to the side when not in use.

How tall do my ceilings need to be for upright storage?

The Reformer needs at least 8ft 6in tall ceilings to stand on end for storage.

Does the headrest adjust?

Nope!  We include an ergonomic head cushion instead.

Can I add a Tower?

Yes!  We are currently planning to release a Tower add-on in 2022. Stay tuned!

Shipping + Delivery

Where do you ship to?

This year we are shipping to all 50 United States. Yes, that means Alaska and Hawaii! We expect to ship your Reformer in the Summer of 2021. Sign up for our mailing list to be informed when International Shipping is available.

How long will it take to receive my Reformer?

We expect to ship your Reformer in the Summer of 2021.  We're finalizing plans with our manufacturing partners and will keep you updated on the status of your shipment via email.

How is Flexia shipped?

We ship in multiple boxes so one person can receive and assemble the Reformer.

Shipping outside of the United States

We do not currently ship our products internationally, but we do plan to expand internationally at some point in the not-too-distant future. For updates on international shipping, sign up for our newsletter.

Warranty + Returns

What is covered under your Limited Warranty?

For a full list of covered parts and warranty, please visit Warranty +  Returns.

Do you offer returns?

Please reference our Warranty Return Procedure for more information.

 

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